Solidus eCare™ Script Manager allows automated interaction with your customers in a number of ways:

• Touch-tone and voice recognition - input and responses can be entered via touch-tone or through spoken words using voice recognition. Script Manager can also be used to place calls to deliver or gather information for reminders for appointments, class enrollment, overdue bills, and other time-sensitive events and activities.
• Email – With Solidus eCare Au­tomatic Email Response, customer enquiries can be responded to im­mediately with accurate information, minimising the need for more costly live agent contact. The content of an incoming email message is analysed against a knowledge database, and if a strong match is found an email with the proposed answer from the database is automatically issued.
• SMS – The SMS component of Script Manager enables you to build scripts that automate the entire cell phone texting process. If defined in the script, answers to text requests can be automatically retrieved from a database and sent to the person seeking information.
• Virtual Web Agent - Virtual Agent is an interactive web response application that au­tomates customer self-services. The Virtual Agent resides on the customer website and resolves customer enquiries without agent intervention through the use of customised knowledge bases.